Customer Service

These are our policies. We strive to keep you informed and will update these policies as they change. You should review them from time to time.

These policies were last updated on: November 28, 2014.

Shipping & Delivery

Your shipping charge will be passed along to you at checkout. This is based on total weight of your purchase and your UPS Shipping Zone. If you would like to read more about your zone, you may check UPS. White Line Essentials delivers products via 3-Day Select, 2-Day, or Overnight shipping. Overnight shipping is at an additional fee. Once your order has been shipped you will receive an email confirmation of your purchase with a shipping tracking number.

White Line Essentials does not ship to P.O. Boxes.

Returns & Replacements

We want you to be happy with your order from White Line Essentials. If for any reason you are not satisfied with your purchase, we will readily accept returns. Please note the following conditions:

    • All products must be unused, unopened, and in the original packaging. (Used products may only be returned if they are defective.)
    • All returns must be received within 60 days of the purchase date to receive a full refund. Refunds will be credited back to the original form of payment.  Product returns will not be accepted after 61 days.
    • All returns must be authorized and you must contact silva@white-line-essentials.com to receive a credit memo.  Any returns without a credit memo will be refused.
    • We regret to inform you that White Line Essentials will not refund original shipping charges unless the shipping was a result of our error.
    • Please allow 10-14 days to process your returns.
    • Returned products should include your original packing slip.

Please note that White Line Essentials products cannot be returned to retail shops.

Payment, Pricing & Promotions

White Line Essentials accepts Visa, Mastercard, American Express and Discover for payment of online orders.

Gift Cards

White Line Essentials does not yet accept Gift Cards online.